OUR PHILOSOPHY
“Health is a state of complete physical, mental and social well-being and not merely the absence of disease or infirmity.”
On this definition we base our daily approach to patients. Our goal is therefore that of delivering a thorough medical assistance with a special attention to recognising and correcting all factors that can negatively effect a person’s health.
For this reason we pay special attention to foreigners present in Milan.
We believe each and every person, even when far away from home and in a foreign country should have the possibility of receiving prompt, first-rate medical attention in a comprehensible, comfortable and timely way.
COMMITMENT TO EXCELLENCE:
We are committed to providing excellence in home healthcare:
Accessibility and Contact: Our services can be easily booked by phone or email, payment can be done directly whilst booking, with a credit card. Our professionals are easily traceable and contactable.
Dedicated time and privacy: Dedicated time is based on your needs. Your privacy is respected and guaranteed.
Expertise, kindness and sensitiveness: Our professionals are selected for their high levels of ability and compassion.
PATIENT’S RIGHTS:
- A dignified and respectful treatment.
- A reserved, trustworthy and careful treatment.
- A corteous, reliable and timely service.
- A culturably sensibile and non-discriminating approach.
- Advance, clear and complete information regarding services offered.
- Assistance by qualified and well-coordinated staff and the safeguard of a Health Director who can be contacted in case of need.
- Complete information regarding his/her health status, participate in decisions regarding treatments and healthcare plans; anticipated warnings in case of changes in the healthcare plan; information so as to best understand services provided (also regarding potential religious or ethical issues).
- Freedom of will regarding the way services are provided.
- Information, prompt answers to questions and well-timed intervention in case of claims; the right of suggesting changes in the way services are provided.
- Prompt information, written or by phone on the costs of the services, the possibility of receiving discounts and/or refunds by third parties; regular invoice of the expenses sustained.
- Access to clinical records and in case of need, request a copy.
- Power to exercise all rights reserved to patients or allow a family member/guardian to do so when unable to do it in first person.
PATIENTS’ DUTIES:
- Supply our staff with complete and accurate information regarding your past and present health issues and actual needs.
- Treat our staff politely, with dignity and respect.
- Provide a safe and clean work environment for our operators.
- Be available and punctual at the moment and in the location of your appointment.
- Readily pay the costs requested for our services and notify us by time (at least 24 hours beforehand) if you don’t think you need our assistance any more.
