BOOK A HOME VISIT or VIDEO CONSULTATION

The costs for a house call are not significantly higher than those requested on average for a consultation in a private clinic or doctor’s office.

The fee is adjusted only so as to ensure coverage for the healthcare professional’s transfer and is equivalent to the costs of taking a cab in the city.

Medelit also provides many packages and discounted services.

Call us or send us an email to request further information. We will supply you with information on the best solution available according to your needs.

Organising a home visit or an online consultation involves a considerable commitment, both organisationally and in the time the professional sets aside for you. We therefore ask every patient to let us know in good time of any change or cancellation, whether the appointment is at home or online, so that the slot can be offered to someone else who needs our help. Cancellations and rescheduling requests are subject to the same conditions.

If a change or cancellation is communicated more than 48 hours* before the appointment, Medelit makes no charge for the service. If payment has already been made, a voucher for the value of the service is issued, valid for one year and usable for any further service (taxes and bank charges excluded). In case of two or more cancellations or rescheduling requests, or of a chargeback request on a card payment or a reverse bank transfer, Medelit reserves the right to charge € 15.00 to cover administrative and bank costs for handling the cancelled or moved booking.

If a cancellation or change is communicated within 24 hours* of the appointment time, or not communicated at all, 100% of the fee due for the service is charged.

If a cancellation or change is communicated between 24 and 48 hours* before the appointment time, 50% of the service is charged.

How to communicate a change or cancellation is explained in your booking email. Medelit cannot process or reply to cancellations or changes sent through any other channel, which are void.

The same cancellation conditions apply to the visits included in pre-purchased cycles or packages at discounted rates. If a discounted package is cancelled part-way through, any voucher issued for the unused sessions is calculated at the full fee of the services already used.

Blood draws and swabs at home, video consultations and telephone consultations follow a different rule: if a cancellation or change is communicated within 48 hours of the appointment time, or not communicated at all, 100% of the fee due for the service is charged.

* Weekends and public holidays are excluded when counting the hours.

Any communication or payment received after the deadline stated in the booking option does not oblige Medelit to hold the appointment originally proposed; the request is redirected to a new slot in the professional’s diary. Any cancellation after a transfer slip has been sent, or a payment made after the deadline, is handled under the conditions above.

Anyone can have an emergency, and that includes our healthcare professionals.

In case of an emergency, a professional may need to move or cancel a confirmed appointment. Medelit is a home healthcare service, not an emergency or out-of-hours service, nor a hospital with staff available 24 hours a day.

If an appointment is moved or cancelled because of the professional’s emergency, we immediately look for a replacement; we cannot, however, guarantee that it will be on the same day or at the same time as the appointment previously confirmed.

If we are unable to find new availability with our professionals, or the new proposals are not consistent with what is clinically indicated, the service is refunded in full.

If every alternative appointment proposal is refused, the booking is treated as cancelled and handled under the cancellation conditions above.

When your booking is confirmed we send you the access link to your patient portal, through which you can tell us directly if you need to change or cancel a confirmed appointment. It is a single point of contact, available at any time, and it informs us immediately.

If you ask to change the time of an appointment we do our best to accommodate you; changes requested with less than 24 hours’ notice cannot be guaranteed, and if you are then unable to keep the original time the cancellation conditions apply.

You can also write to us at prenotazioni@medelit.com.