Quality Evaluation Medelit UK - Medelit United Kingdom

Name and Surname

The questionnaire is being completed by:*

Patient
Family member
Other person

Date of service

Service Used*

Medical
Nursing
Physiotherapy
Psychology
Speech therapy
Podiatry
Acupuncture
Other

Please value your degree of satisfaction on the following: 1. Choose a score from 1 to 5 (1=minimum satisfaction; 5= maximum satisfactione) for Medelit's call center:

a) Waiting time on the phone*

b) How Kind was Back Office Staff?*

c) How Clear was Communication?*

d) Waiting time for service delivery*

1 - very poor 2 - poor 3 - acceptable 4 - good 5 - very good

e) How did the Timing of the Visit meet Your Requests?*

1 - Very poor 2 - Poor 3 - Acceptable 4 - Good 5 - Very good

f) How were Answers to your Questions Provided?*

1 - Very poor 2 - Poor 3 - Acceptable 4 - Good 5 - Very good

Do you have any suggestions for the improvement of our Operations Team?

2. Score (from 1 to 5) your experience with our clinical staff:

a) Healthcare Professional's Punctuality*

1 - Very poor 2 - Poor 3 - Acceptable 4 - Good 5 - Very good

b) How well were answers provided to your questions?*

1 - Very poor 2 - Poor 3 - Acceptable 4 - Good 5 - Very good

c) Clarity and ease in communication*

1 - Very poor 2 - Poor 3 - Acceptable 4 - Good 5 - Very good

Kindness, Empathy and Understanding*

1 - Very poor 2 - Poor 3 - Acceptable 4 - Good 5 - Very good

If you were to call us again, would you always request the same professional?

Yes
No

Did you receive a clear explanation on how to recontact the professional in case of need?

Yes
No

Do you have any suggestions for the improvement of the clincian who visited you?

3. Score (from 1 to 5) your overall experience with Medelit:

Your overall score*

1 - Very poor 2 - Poor 3 - Acceptable 4 - Good 5 - Very good

Please briefly explain your score*

4.In case of need, would you call Medelit again?*

Yes
No

lease leave us a brief testimonial of your experience with us for us to share in with other patients (this will be done anonymously and your name will not be published).

This hugely helps other patients understand how we work.

Medelit Quality Evaluation

Let us know what you think!

Medelit Quality Evaluation Form

Medelit Quality Evaluation

Let us know what you think!

Medelit Quality Evaluation Form

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