Our Ethos
We agree with the concept of health as defined by the WHO: “Health is a state of complete physical, mental and social well-being and not merely the absence of disease or infirmity.”
On this definition we base our daily approach to our patients. It is the basis of our ethos.
Our goal is therefore that of delivering a thorough medical assistance with a special attention to recognising and correcting all factors that can negatively affect a person’s health.
Improving health is central to what we do. Providing home visits is a way of life for our healthcare professionals as they all believe that a warm and compassionate approach to healthcare contributes to better outcomes and greater patient satisfaction.
We believe each and every person should have the possibility of receiving prompt, first-rate medical attention in a comprehensible, comfortable and timely way and this is what we strive for in every visit.
Commitment to Excellence
Medelit’s healthcare team is formed by highly-selected, extremely qualified and experienced professionals. We are collectively involved and committed in our growth and success.
We are committed to providing excellence in home healthcare:
- Accessibility and Contact: Our services can be easily booked by phone or email, payment can be done directly whilst booking, with a credit card. Our professionals are easily traceable and contactable.
- Quality of Service: Our healthcare professionals are all carefully vetted, highly qualified and experienced. They are committed to providing the highest standard of care.
- Continuity of Care: We ensure that our patients can see the same healthcare professional for follow-up visits, maintaining continuity and building trust.
- Timeliness: We understand that when you need medical attention, time is of the essence. We strive to arrange visits as promptly as possible.
Your Rights
Every person who will turn to Medelit will have the following rights:
- A reserved, dignified and respectful treatment.
- Trustworthy, evidence-based and careful medical care, according to current guidelines and best practice.
- A courteous, reliable and timely service.
- A culturally sensible and non-discriminating approach towards all patients.
- Full respect for the patient’s privacy and confidentiality.
- Clear and comprehensible information regarding diagnosis, treatment and prognosis.
- The right to accept or refuse treatment after having received adequate information.
Your Duties and Responsibilities
If you are a Medelit patient your duty is to:
- Supply our staff with complete and accurate information regarding your past and present health issues and actual needs.
- Provide accurate and complete financial and health insurance information, if applicable.
- Treat our staff politely, with dignity and respect.
- Ask questions if you do not understand any aspect of your care or treatment.
- Follow the recommended treatment plan prescribed by your healthcare professional.