Book a Home or Video Visit for Your Client in the UK
For case managers with a policyholder visiting, working or living in the United Kingdom: check availability and book a home, hotel or video consultation on your client’s behalf.
Several people or an event? Request a quote →
No prior agreement is required to place a request.
Why International Assistance & Insurance Companies Use Medelit
A policyholder falls ill while travelling, working or living in the UK. The desk needs a clinician at the hotel or at home, an appointment that fits the case and a report and invoice for the claim file. Finding the right private clinician at the right address takes the case manager’s time and the patient’s. Medelit gives one point of access to home and video healthcare across the United Kingdom: the request is placed once, and the visit, the report and the invoice follow through a single provider.
Availability you can see
Select the service and the client’s location to see availability before any case details are entered.
One provider, every discipline
General practitioners, medical specialists, nurses, physiotherapists, psychologists, podiatrists, acupuncturists and speech and language therapists — at the client’s home or hotel, or by video consultation.
Clinicians across the UK
Enter the visit postcode to see which clinicians cover it. If nobody covers that address for the service requested, the available alternatives are shown, including video consultations.
Guarantee of Payment or card
Companies with a signed agreement with Medelit settle through a Guarantee of Payment attached to the request. Companies without an agreement can still book: the visit is paid by debit or credit card when the appointment is set up.
Reports and invoices for the claim file
After each visit the clinician’s report and the invoice are issued, so the claim and any follow-up can be handled without delay.
Clinicians you can audit
Every clinician is registered with the relevant UK regulator or professional register (such as the GMC, NMC or HCPC), insured and vetted before joining the network, with quality monitored on an ongoing basis. Documentation is available for your provider due diligence.
How It Works
Choose the service and location
Select what the client needs and where: at home, at the hotel or by video, and see availability straight away. You then receive an appointment proposal with the final quote.
Enter the case and the client’s details
Your company, the case reference and the patient’s contact details. If your company has an agreement with Medelit, attach the Guarantee of Payment.
Appointment, visit and report
Under an agreement the appointment is set up against your Guarantee of Payment; without one, against debit or credit card payment. The clinician’s report follows the visit.
Are you an international assistance company or health insurer?
Register with Medelit to sign our agreement for accepting your Guarantees of Payment in the United Kingdom, Italy or both. Once it is signed, your case managers can book visits for your clients and settle them with a Guarantee of Payment.
Book a Visit for Your Client
Place the request now. A cooperation agreement is not required. A company, care home or hotel? Book a visit for one person or request a quote for several people or an event.
Choose the service and where the client needs it — at home, at the hotel or by video consultation — and you see availability and the fee range before entering any case details. Then add your company, the case reference and the patient’s contact details. You receive an appointment proposal with the final quote by email.
Fees vary by clinician and, for home and hotel visits, by the distance to the visit address. Before you book you see the fee range for the service at that address, with the amount your Guarantee of Payment should cover. The appointment proposal carries the final quote. There is no membership or subscription.
When the client is too unwell to travel, has limited mobility, is staying at a hotel in an unfamiliar city or needs to be seen outside surgery hours. Where an in-person examination is not needed, a video consultation with a UK clinician can be booked instead, wherever the client is staying in the UK.
Every clinician is registered with the relevant UK regulator or professional register, such as the GMC, NMC or HCPC, holds professional indemnity insurance and is vetted before joining the network, with quality monitored on an ongoing basis. Documentation is available for your provider due diligence.
No. For insurance and assistance company requests, Medelit assigns the most suitable available clinician for the service and the visit address, so the request is handled without delay. The appointment proposal you receive by email tells you the date, the time and the final quote.
As promptly as availability allows. Give the client’s preferred time when you book: the clinician proposes that time or the closest one free. GP, physiotherapy and acupuncture visits are generally possible within the day; other services generally within 2–3 days. For a medical emergency, the client should call 999.
Coverage depends on the service and the visit postcode. Enter the postcode on this page to see whether a clinician covers that address. If nobody covers it for the service requested, the available alternatives are shown, including video consultations, which the client can attend from anywhere in the UK.
Yes. Home visits take place wherever the client is staying in the UK: at home, in a flat or in a hotel room. Enter the full visit address when you book and, for a hotel, the hotel name and room number, so the clinician can reach the client without delay.
The clinician writes a report for the patient after the visit, and the invoice is issued for the claim file. If the client needs follow-up care, such as a further visit, nursing or physiotherapy, you can place a new request for your client on this page.
It depends on the service. Most nursing services — nursing care, wound dressing, catheter, stoma and line care — need a doctor’s referral, and IV drips and injections also need a prescription. Psychiatry, psychology and some treatments need a referral too. The booking form asks you to attach it whenever the service requires one.
