Medical Services for Travel Agencies and Tour Operators
When a client falls ill in Italy, the first call is often to the agency that sold the trip. Medelit gives your desk a single English-speaking medical partner to hand them to: doctors, nurses and therapists who come to the hotel, anywhere in Italy, with the paperwork their insurer will accept.
No cost to the agency. Your clients see each clinician’s fee before they book.
How It Works
Tell us about your clients
Where they go in Italy, how long they stay, whether they travel insured, and how your desk prefers to hand over a request — a phone call to us, a form, or a link in your welcome pack.
Agree the referral route
We set up what suits you: a dedicated booking link for your clients, a contact for your staff, and, for operators who want it, a short written agreement covering destinations and reporting.
Your client is seen where they are
The clinician goes to the room or the apartment, consults in English, treats or prescribes, and issues a report and an itemised invoice the traveller can send to their insurer or their doctor at home.
Nothing changes for the traveller’s own booking: fees are the clinician’s own, shown before the request is sent, and the client pays the clinician directly.
What Your Clients Can Call On:
Doctor at the Hotel
A GP at the room for fever, infections, stomach upsets, prescriptions
Specialists on Call
Cardiology, dermatology, orthopaedics, neurology and more, at the hotel or by video
Paediatrician for Families
Children seen where they are staying, in English
Nurse Visits
Injections, dressings, medication management for guests on treatment
Blood Tests & Diagnostics
Samples, ECG and swabs taken at the hotel, results in English
Physiotherapy
After a fall on the piste or a strain on the trail: treatment at the hotel
Video Consultation
Advice before departure or from any town in Italy, no visit needed
Support During a Hospital Stay
An English-speaking clinician alongside a guest admitted to an Italian hospital
Travel Medicine
Pre-departure advice and vaccinations for clients leaving Italy for further afield
All of it in English, all of it at the place the client is staying; anything that needs a hospital is said so plainly and the client is pointed to the right one.
Why Agencies Partner with Medelit
A traveller who is unwell wants three things: someone who speaks their language, someone who comes to them, and a piece of paper their insurer will accept. An agency that can supply all three in one phone call keeps the client, and the review.
No cost, no contract to sign
The client books and pays the clinician; the agency gets a provider it can vouch for, without a subscription or a minimum.
The same partner in every destination
Milan, Rome, Florence, Venice, the lakes, the coast: one number for your desk, wherever the itinerary goes.
Insured or not, there is an answer
Insured clients get a named English-speaking provider; uninsured clients get transparent fees and a full invoice.
Paperwork that closes the claim
An English medical report and an itemised invoice after every consultation, in the format assistance companies ask for.
Vetted clinicians, not a directory
Every doctor, nurse and therapist is registered in Italy, insured, reference-checked and interviewed in English by our medical directors.
Before the trip and after it
A video consultation can answer a client’s question before departure, or follow up a treatment once they are home.
For Medical Tourism Agencies
Clients who travel to Italy for treatment arrive with a surgeon’s appointment and little else. Medelit fills the gaps around the hospital: an English-speaking assessment before admission, a clinician who visits during the stay and explains what the ward is doing, nursing and physiotherapy at the hotel while the client recovers, and follow-up by video once they are home. Your agency sells the treatment; we make the weeks around it manageable.
Ready to give your clients a medical partner in Italy? Send us a short enquiry and we will come back with a proposal for the destinations you sell.
A Medical Partner for Your Clients in Italy
Travel agencies, tour operators and medical tourism agencies: tell us where your clients go and we will tell you what we can do for them there.
Request a Partnership ProposalFrequently Asked Questions
Does it cost the agency anything?
No. The traveller books and pays the clinician directly, with the fee shown before the booking is confirmed. There is no subscription, retainer or minimum volume for the agency; a partnership simply gives your staff a named provider to point clients to, and a desk that answers in English.
How do our clients actually book?
Two ways, and both work from day one: the client uses Choose & Book on this site and picks the clinician who reaches their hotel, or your desk sends us the request on the client’s behalf and we take it from there. Larger operators usually ask for a dedicated referral link to put in their welcome material.
Which parts of Italy do you cover?
Home and hotel visits reach the addresses covered by the clinicians on the roster, in the main cities and tourist regions across Italy, and video consultations reach any connection. Tell us the destinations you sell and the proposal will say what is available in each one.
Our clients have travel insurance. Why would they need you?
Because the policy pays for care but does not find it. An insured traveller in a strange city still has to locate an English-speaking doctor who will come to the hotel; that is what the agency gets asked for, and what we provide. The English report and itemised invoice are exactly what the insurer needs for the claim.
And clients who travel without insurance?
They are the ones who most need somewhere to turn. Fees are transparent, published per clinician before booking, and a report and invoice are issued for every consultation, so an uninsured client knows the cost before saying yes.
Do you work with medical tourism agencies?
Yes. For clients who come to Italy for treatment, we provide English-speaking visits before admission and after discharge, nursing at the hotel during recovery, and a clinician who can sit with the patient during the hospital stay to explain what is happening.
What about an emergency?
Medelit is a scheduled service and does not replace the hospital emergency department: anything sudden and serious goes straight to the nearest hospital, and your clients should be told so. We come into our own for everything that is worrying but not an emergency, which is most of what happens on holiday.
In which languages are your clinicians available?
Every clinician on the English channel consults in English and holds Italian registration and insurance; several also speak other languages, shown on their profile. The operations desk that talks to your staff works in English and Italian.